This page sets out the terms and conditions under which our telephone and video advice service is provided. Please read it carefully. Note that none of the matters set out on this page affect your statutory rights.

The Person Providing Your Advice

1.1 Dr. Robert Nagy of Nagy and Co. Solicitors will provide the advice via telephone or video call, depending on your preference.
1.2 Upon receiving your consultation request, we will provide you with a video link (if applicable) and an invoice for payment.
1.3 The advice provided complies with the Solicitors Regulation Authority’s (SRA) Code of Conduct and other relevant UK legal requirements.

Payment

2.1 No advice will be provided until the full fee of £195 + VAT has been received.
2.2 Payments must be made by bank transfer to the account details provided with the invoice.
2.3 The fee of £195 + VAT is fixed for a standard 30-minute consultation. For complex matters requiring more time, we will inform you in advance and provide a separate fee quote in writing. Any changes to our standard fee will be posted on our website and will only apply to new clients instructing us after the update.

Time Frame

3.1 Upon receipt of payment, we will confirm the pre-arranged consultation time.
3.2 If the consultation is delayed due to our firm’s circumstances, we will promptly notify you and offer alternative times.

Instructions

4.1 All instructions must be provided in writing via email before the consultation. Instructions should clearly state the points on which you require advice.
4.2 We will only advise on matters explicitly raised in the written instructions, and you must ensure you receive confirmation of receipt from us. We rely on the accuracy of the information provided.

Documents

5.1 You may submit relevant documents for review ahead of the consultation.
5.2 Documents should be submitted via email at least one (1) business day before the scheduled call. Failure to provide documents on time may require rescheduling the consultation or incurring additional fees.
5.3 Our review will focus solely on the documents you submit.

Cancellations and Your Cancellation Rights

6.1 Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel within 14 days from the date of booking, unless the consultation has already taken place within that period.
6.2 You may cancel without penalty and receive a full refund, provided you do so before the agreed time of the consultation.
6.3 A full refund will also be given if we are unable to attend the call for any reason.
6.4 We reserve the right to cancel the consultation in the following situations:
6.4.1 If there is a conflict of interest (e.g., if we represent or have represented another party involved in your issue).
6.4.2 If the matter requires expertise beyond our scope or falls outside our practice areas. In such cases, a full refund will be issued.
6.5 We conduct conflict checks before accepting any new instruction. If a conflict of interest is identified at any point during our engagement, we will inform you promptly and may be required to cease acting for you. In such cases, we will assist in transferring your matter to another solicitor, subject to our professional obligations.

The Advice Call

7.1 The advice session will last up to 30 minutes unless otherwise agreed or advertised.
7.2 If the issue is too complex to resolve within this time, we will provide initial advice and may issue a further quotation for additional work if required.
7.3 The call may be recorded, and by booking the consultation, you agree to this recording for quality and training purposes, as well as to check the accuracy of the advice provided. The recording will be stored securely for a period of six (6) months and will only be accessed if necessary.
7.4 If you require written confirmation of the advice given during the consultation, this will be provided at an additional cost. The fee for written advice will depend on the complexity and length of the document required. We will provide a quote for this service upon request, and no work will commence until you have agreed to the additional fee in writing.

Liability and Other Matters

8.1 Nagy and Co. Solicitors will provide advice with reasonable skill and care. We will be liable for losses, damages, costs, or expenses („Losses”) caused by our willful misconduct.
8.2 Our responsibility is limited to the advice provided during the consultation on matters you have specifically instructed us about in writing before the consultation. You must provide accurate and complete information. We will not be liable for Losses resulting from false, incomplete, or misleading information provided by you.
8.3 Any claim against us must be made in writing within six (6) months of the consultation date.
8.4 Our total liability to you in connection with the consultation service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £1 million or, where relevant, the amount of fees paid for the consultation. This limitation does not apply to any liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
8.5 Nothing in these terms excludes or limits our liability in areas where English law prohibits such limitations.
8.6 The Contracts (Rights of Third Parties) Act 1999 does not apply, meaning no third party can enforce any part of this agreement.
8.7 In compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we are required to verify the identity of all clients. We may use electronic verification methods and/or require you to provide documentary evidence. We may be required to report suspicious transactions to the relevant authorities without informing you.

Data Protection and Privacy

We are committed to protecting your personal data and complying with applicable data protection laws. For detailed information on how we collect, use, and protect your personal data, please refer to our GDPR and Privacy Policy section on our website. You can also request this information via email. Call recordings will be stored for six (6) months and will be used only for quality assurance, training, and ensuring the accuracy of advice, in compliance with GDPR requirements.

Complaints

If you are dissatisfied with our service, we have a complaints procedure in place. Details of this procedure can be found on our website. Alternatively, you can request this information via email. We are committed to addressing any concerns promptly and fairly. If you are not satisfied with our response to your complaint, you may refer the matter to the Legal Ombudsman or the Solicitors Regulation Authority (SRA), details of which are available upon request.

Professional Indemnity Insurance

Nagy and Co. Solicitors maintains professional indemnity insurance as required by the SRA. Details of our insurance, including the contact information of our insurer and the territorial coverage of the policy, are available upon request.

Governing Law

12.1 These terms and conditions are governed by English law.
12.2 Any disputes arising under these terms will be subject to the exclusive jurisdiction of the English courts.